These Terms & Conditions ("Terms") govern your use of restorativecarecounseling.com (the "Website"), operated by Restorative Care Counseling LLC ("RCC," "we," "us," or "our"), a Florida limited liability company.
By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.
2. The Website does not create a therapist-client relationship
This is the most important provision in these Terms. Please read it.
Using this Website does not make you our client. Reading our pages or clicking through to our booking portal does not create a therapist-client relationship and does not begin treatment.
A therapist-client relationship begins only when:
You complete intake through our SimplePractice client portal, and
You sign our Informed Consent for Treatment, and
A licensed RCC clinician accepts you into care
Information on this Website is general education, not clinical advice. Nothing here is a diagnosis, a treatment recommendation, or a substitute for evaluation by a licensed professional. Do not delay seeking care, or disregard advice you have received, because of something you read here.
3. Emergencies
This Website is not an emergency service and is not monitored.
If you are experiencing a mental health emergency, having thoughts of harming yourself or another person, or facing any medical emergency:
Call or text 988 (Suicide & Crisis Lifeline)
Call 911
Go to your nearest emergency department
We do not provide 24/7 crisis care. Do not use the Website or text messaging to communicate an emergency.
4. What you can do here
This Website is informational. There are no forms, no accounts, and no way to submit information to us through it.
You may read our pages, call us at (786) 849-9976, or click "Book Now" to reach our SimplePractice client portal, a separate HIPAA-compliant platform where scheduling, intake, and all clinical communication take place.
Do not send health information by email or text message. Use the portal.
5. Scope of practice — Florida only
RCC provides telehealth services only to individuals physically located in the State of Florida at the time of service. Our clinicians are licensed by the State of Florida.
If you are located outside Florida, we cannot provide services to you, regardless of your residence. You may still use the Website for informational purposes.
6. Our clinicians
Services are provided by licensed clinicians and by registered interns practicing under the supervision of a qualified licensed supervisor, in accordance with Florida law.
If you are assigned to a registered intern, you will be told so, and told who supervises them, before treatment begins. You may request information about any clinician's credentials or supervision structure at any time.
7. Intellectual property
The Website and its content — text, graphics, logos, images, and design — are owned by RCC or our licensors and protected by copyright and trademark law.
You may view, download, and print content for your own personal, non-commercial use. You may not republish, sell, systematically copy, or use our content or trademarks commercially without written permission.
Insurance carrier names and logos identify plans we accept and are the trademarks of their respective owners. Their appearance does not imply endorsement.
8. Fees, insurance, and Good Faith Estimates
Standard therapy sessions run approximately 55 minutes. Intake sessions are 60 minutes. Rates are published on the Website and subject to change.
We are in-network with several plans. A carrier being listed does not guarantee your specific plan covers our services, or what your out-of-pocket cost will be. Benefit verification is a quote from your insurer, not a guarantee of payment. You remain responsible for copays, deductibles, coinsurance, and any amount your plan does not pay.
If you are uninsured or not using insurance, you have a right under the federal No Surprises Act to receive a Good Faith Estimate of expected charges. We provide this automatically at scheduling. See /good-faith-estimate.
Payment, cancellation, and financial terms for clients are governed by the Informed Consent for Treatment, Financial Agreement & Payment Policy, and Late Cancellation and No-Show Policy signed in the SimplePractice portal, which control over anything on this Website.
8.1 Cancellation and no-show policy
Appointments must be cancelled or rescheduled at least 24 hours before the scheduled start time.
Late cancellation. Cancellations or reschedules made less than 24 hours in advance are charged a $50 fee.
No-show. If you do not attend and do not notify us, your clinician will wait 15 minutes before marking the appointment a no-show. No-shows are charged $100.
Late arrival. If you arrive late, the session still ends at its scheduled time and is billed at the full session rate.
These fees are not billable to insurance and are your responsibility. They may be waived at our discretion in cases of emergency or unforeseen circumstances — contact us as soon as you are able.
8.2 Refunds
Fees for completed sessions are not refundable. If you are billed in error, contact us and we will correct it and issue any refund due promptly.
9. Text messaging (SMS) program
Appointment reminder texts are available to clients who opt in during intake. You cannot enroll through this Website.
Upon opting in, you may receive messages regarding appointment scheduling and confirmation.
Cancel at any time by replying STOP. We will confirm your unsubscribe by SMS, after which you will receive no further messages. To rejoin, opt in again as you did initially. Reply HELP for assistance, or contact us at [email protected] or (786) 849-9976.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency varies. For questions about your text or data plan, contact your wireless provider.
SMS communications are limited to appointment reminders and administrative notifications. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
[REVIEW NOTE — delete before publishing: Confirm (786) 849-9976 matches your 10DLC campaign registration. Your prior Terms listed (407) 708-9742. A mismatch between your published number and your registered sender can get the messaging campaign suspended.]
10. Privacy and health information
Our handling of Website information is described in our Privacy Policy at /privacy-policy.
Our handling of protected health information is described in our Notice of Privacy Practices at /notice-of-privacy-practices.
No health information is collected through this Website. There are no forms here. Everything clinical happens in the SimplePractice portal.
11. Acceptable use
You agree not to use the Website to:
Attempt to gain unauthorized access to any system
Introduce malware or interfere with the Website's operation
Scrape or harvest data by automated means without permission
Violate any applicable law
12. Third-party links
The Website links to third-party services, including our SimplePractice client portal and professional directories. We do not control those services, and their terms and privacy practices govern your use of them. Links are not endorsements.
13. Disclaimer of warranties
The Website and its content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Website will be uninterrupted or error-free, or that its content is accurate, complete, or current. We may change content at any time without notice.
This disclaimer applies to the Website only. It does not apply to, limit, or disclaim the professional standard of care we owe you as a client.
14. Limitation of liability
Read this section together with Section 14.1, which limits its scope.
To the fullest extent permitted by Florida law, RCC and its members, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Website — including lost profits, lost data, or business interruption — even if we were advised such damages were possible.
Our total aggregate liability for any claim arising from your use of the Website will not exceed one hundred U.S. dollars ($100.00).
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
14.1 What this section does NOT limit
This limitation applies solely to your use of the Website. It does not apply to, waive, cap, or otherwise affect:
Any claim arising from clinical services, professional negligence, or the standard of care
Any right you have under HIPAA or Florida law governing your health information
Any right you have under the Florida statutes governing licensed mental health professionals
Any liability that cannot be limited or excluded under applicable law
Nothing in these Terms waives any right you have as a patient or client.
15. Indemnification
You agree to indemnify and hold harmless RCC and its members, employees, and contractors from third-party claims, damages, and reasonable attorneys' fees arising from (a) your violation of these Terms, (b) your violation of applicable law in connection with the Website, or (c) your infringement of a third party's rights through your use of the Website.
This section does not apply to claims arising from clinical services or from our own negligence or misconduct.
16. Governing law, venue, and disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
Any dispute arising from these Terms or your use of the Website will be brought exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of those courts.
This section governs Website disputes only. It does not restrict any right you have to file a complaint with the Florida Department of Health, the Florida Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling, the U.S. Department of Health and Human Services Office for Civil Rights, or any other regulator.
Severability. If any provision is held unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms and the documents referenced in them are the entire agreement between you and RCC regarding the Website. For clients, the documents signed in the SimplePractice portal control over these Terms in any conflict.
Changes. We may revise these Terms. Material changes will be posted with an updated effective date before taking effect. Continued use after that date constitutes acceptance.
If you are in crisis, this Website is not an emergency service. Call or text 988, or dial 911.
